Privacy Policy

At HANBAO. we take privacy and confidentiality very serious, and treat it with the upmost importance. We are committed to protecting the confidential information provided to us by our customers. This privacy policy is to inform you on how we gather information and how it is used and protected. 

If at any point you wish to learn about the information we have collected and hold for you, and if you wish for any information to be deleted please email burgers@hanbao.co.uk. We will aim to completely wipe your data from our databases

The information we collect on our website


We collect information on our website through the bookings form, emailing list pop up form and through the store page. The information we collect includes the following: Name, Email Address, Address, Gender, Date of Birth. The data collected is only used for marketing purposes. We collect and store the data to be used in the future so that we can keep you updated with the business, send you deals and discounts and let you know about any future promotions. We never send you anything via email without receiving permission from yourself first via MailChimps Double Opt in feature. If you wish to be removed from our mailing list at any time, please just email us and we will wipe your data.

We also collect information through our Burger Club Card scheme. By signing up to the Burger Club Card scheme you are giving permission for us to send you promotional emails, as mentioned on the back of the sign up card. You can stop this promotional marketing activity by simply unsubscribing from the emails, which can be located at the bottom of every email, or when you receive the opt in email, simply request to not be added to the list and your information will not be stored. You can also request to be removed if you wish by emailing us.

Further information we collect include shipping address for our store page. This is for the use of sending your products to you so you receive them safely as swiftly, the data is not used to send you out promotional material through marketing. If you wish to have your address deleted, please don't hesitate to get in contact with us. 

Your Rights when it comes to your data

  • The right to be informed.
    You have the right to be informed of how we are using your data, and what data we are collecting. 
     
  • The right of access.
    You have the right to access and see all of the individual data we have collected on you. 
     
  • The right to rectification.
    You have the right to rectify any false or incorrect information we hold. 
     
  • The right to erasure.
    You have the right to request us to delete all information held on you as an individual. 
     
  • The right to restrict processing
    You have the right to restrict or suppress their personal data
     
  • The right to data portability.
    You have the right to request to move, transfer or copy your personal data. 
     
  • The right to object.
    You have the right to object to certain types of processing, such as direct marketing. 

Cookies

On our website we use "cookies" to gather further data on the use of our website. We may also collect information about your location, computer, browser and operating system. This data is generic, and does not tell us individuals information. This data only gives us an overview of the whole site users. This data includes; what is the most popular device used to view our website, search engines used to view our website, the most viewed pages on our site, the country of residence of our viewers, button conversion rates, and the most searched words when searching our site, and sales statistics. The information collected is for the purpose of bettering our site and improving the experience and accessibility only, and will not be used to gain personal data on an individual to send them any marketing activity.

Cookies can be turned off on your own computer. To do this activate the settings on your browsers which allow you to refuse cookies. If you activate this settings it may result in you not being able to access parts of our site.

How you can access your information 

You can request to learn about any information we have specifically gathered on yourself by simply emailing burgers@hanbao.co.uk or write too us at 4 Foregate Street, Worcester, WR1 1DB. 

Your Consent 

By accessing our website you are agreeing to give consent for this information to be gathered. If the information we gather ever changes then we will notify you to confirm if you are still happy for us to gather this data. 

By confirming to our 3rd party Email Marketing software that you agree to receive our emails, you are giving consent for us to send you promotional emails until you unsubscribe from the list. After booking through the website or purchasing through the store you will receive an email to confirm you are happy to receive these emails.

Security

HANBAO. take your security extremely serious, and we try to maintain the highest possible standard of security possible. Although, the transfer of data through the internet is never 100% secure, so whilst we will endeavour to protect your information to the best of our ability, we cannot say that your information transferred to our website will always be secure. By using our website you are giving consent for this data to be transferred, regardless of the risk that transferring data via the internet can include.